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Thanks for your suggestions.
However, there is no correlation between a support ID and the SR created with OCP support so I can't see that SR via Oracle Support and there is no search facility available through the URL
I used to create the SR in the first place (you can only create a new SR that refers to the old one but this would create one SR for each update).
The e-mail received from OCP support suggests that I use the URL
that doesn't work so I'm stuck.
It appears that the URL can only be used by "internal candidates" (Oracle employees) but seen that this e-mail goes out to all candidates, it's all very confusing.
Instead, "external candidates" should send an e-mail to firstname.lastname@example.org and mention the appropriate SR number. However, I haven't had much luck in updating/providing more info using this approach as it seems that this e-mail address is rarely monitored by the OCP support team.
Very confusing :((
also mail to email@example.com but it's reply:
"OCP Fulfillment mail box will be decommissioned as on 23rd May, 2011"
Thank you for contacting the Oracle Certification Program.
Read on for important information! OCP Fulfillment mail box will be decommissioned as on 23rd May, 2011, you will not receive any reply from this mail box. For all your Certification questions or issues, please submit a Service Request - Oracle Certification Support web form - http://education.oracle.com/pls/eval-eddap-dcd/OU_SUPPORT_OCP.home?p_source=OCP and an OCP customer service representative will contact you. Before submitting your form, please visit our OCP FAQ for immediate answers to our most common certification program questions.
• Please visit http://www.pearsonvue.com/oracle to update your profile, including email address or mailing address
• You may find the answer to your question on the Oracle Certification Website http://education.oracle.com/pls/web_prod-plq-dad/db_pages.getpage?page_id=39.
• Contact your local Oracle University representative for any course materials or training questions at http://www.oracle.com/education/contact.html.
Sorry for the delay in responding on this. Unfortunately, this is a bit confusing. In the response that you receive from the system, there is some automated text that we cannot remove, that directs you to login and update your SR. As you have seen, you are not able to do this if you are not an Oracle employee. However, you also receive instruction (I believe in the same email) to email any response you may have to firstname.lastname@example.org. You will receive an auto-response from this eamil alias telling you not to use this email address, but that response is directed toward candidates who are not responding to an SR they've already submitted. Candidates should not use the email alias to submit and issue, they should use the SR tool. But if they are responding to a request for more information from the support team, they may use the email@example.com email alias and reference the SR number.
In explaining this, I see that this can be quite confusing. In our next round of enhancements, perhaps we will be able to update the process a bit to make it less so. Thanks for bringing this to our attention.
Certification Forum Moderator
Based on this SR 21985993, the Certification Support team replied to you on August 19 indicating that your kit has not been sent because you have not submitted the course form. You need to submit the details of your required training course through the course form at pearsonvue.com/oracle >Submit Course Form, in order for your certification to be granted. On August 22, they sent a reminder email requesting you to submit the course form and indicating that if they had not received a response by Aug 24, they would close the SR. It seems that they did not receive a response by Aug 24, so on Aug 24, they sent an email indicating that the SR was being closed and if you need further assistance, you should open a new SR.
Please go to the Pearson VUE website and submit your course form. The team will verify your training, which will take up to 5 business days. Once the training has been verified and the form has been approved, you will recevie your kit in the mail within 6-8 weeks. When you submit your course form, you should also confirm that your address is correct in your Pearson VUE profile.
Certification Forum Moderator
Thank you for your response. Indeed I have received an email from the OCP Team on the 7th of September but the mail points to a link that doesn't exist and it contains no details about my issue. The content of the email is pasted below:
Service Request Number 22145637 (AutoSR : OCP | OCP: 1 | Issue Type : Exam Results/Score Report) has been updated.
To view the progress on-line please use the iSupport homepage at
Please do not reply to this mail - please use iSupport instead.
Thank you for using iSupport,
Best Regards - Oracle"
Is it possible to view in some other way what the updated response is?