3 Replies Latest reply: Sep 20, 2011 3:58 AM by 856004 RSS

    Oracle CCA 8.1.3 and Siebel 8.1 integration

    856004
      Hi,

      I am trying to integrate Oracle Contact Center Anywhere 8.1.3 and Siebel 8.1.x.

      I have configured the Virtual CTI Driver on the Siebel end but i get the following error message in the siebel CommSessionMgr log files "SBL-CSR-00501: Unable to load communications driver. Unable to create a Service object from driver sscmtaw with channel string CCA Integration".

      Please find below the configuration parameters for the driver on the Siebel side;

      [Siebel]

      CommServerVersion = "7.0"

      [Configuration Parameters]

      [Profile:TaW]
      Driver:URL = "http://10.226.126.90:7001/CCA/services/"
      Driver:LogFile = "tw-system.log"
      Driver:AdminUserName = "admin"
      Driver:LogSOAPFile = "twsoap-system.log"
      Driver:CompanyName = "system"
      Driver = "TaW"
      Driver:AdminPassword = "1234"

      [Driver:TaW]
      Library Name = "sscmtaw"
      Icon File = "voice.gif"
      Channel Type = "Voice"
      Outbound Flag = "Y"
      Interactive = "Y"
      Channel String = "CCA Integration"
      Inbound Flag = "Y"

      [Driver Parameters:TaW]
      Driver:VoiceDescription = ""
      Driver:SOAPRetry = "3"
      Driver:ProxyLocation = ""
      Driver:EnableSOAPTrace = "true"
      Required:Driver:URL = "http://10.226.126.90:7001/cca/services/"
      Driver:OnHookAtLogout = "true"
      Driver:MaxMessageNumber = "50"
      Driver:UnknownCCAValue = "??"
      Service:LogFile = "tw_{@Username}.log"
      Driver:LogFile = "tw-system.log"
      Required:Service:DNList = "{@DNList}"
      Driver:MessageInterval = "1000"
      Driver:AutoProxyRefreshInterval = "-1"
      Required:Driver:AdminUserName = "netadmin"
      Driver:MaxAgentNumber = "-1"
      Driver:LogSOAPFile = "twsoap-system.log"
      MaxLogKB = "90240"
      Service:SelectDN = "{@SelectedDN}"
      Driver:RefreshUserExtension = "600"
      Driver:CompanyName = "system"
      Driver:BackupURL = ""
      ReleaseLogHandle = "TRUE"
      Driver:ProxySupport = ""
      Driver:EventRetry = "50"
      Driver:CountryCodeDelimiter = "."
      LogDebug = "true"
      Driver:DefaultCountryCode = "1"
      Required:Name = "TaW"
      Required:Driver:AdminPassword = "1234"


      Please let me know where and what am i doing wrong.

      thank you.