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We had a similar issue and opened an SR with Oracle Support. Their recommendation was to turn usage and event tracking off. These are under the Administer menu in Workspace:
Since turning these off, we haven't had the issue. However, we'd like these to be turned on and I believe the SR is still open for this purpose. Try the same and see if it resolves your issue. I will send another update with Oracle's recommendation.
Thanks for the response. However, I currently do not have Event Tracking turned on in Workspace. Has anyone else had issues getting stuck at "Authenticating User" when trying to log into Workspace?