1. Can we create a sales order (non-shippable) and hence create a service agreement through OM? I know that we can author a Service agreement in Service Contracts but just wanted to check if the above is a possibility.
2. If the above is possible, then how do we define the covered product, customer, site etc (that we define in the sub-line level of contracts while authoring) in OM?
Please let me know the steps if this is a possibility.Any help in this regard will be appreciated
You can create service contracts from OM.
You need to relate the services to a tangible shippable product in the sales order in the services tab of Sales order.
Also clcik on the actions tab and choose service contract details and clcik no the req button.
Then run the Service contract order integration program to create the service contrracts.
Thanks for your reply.
However, your explanation holds good for a warranty or an extended warranty (based on the Item attributes). My question is very specific to service agreements and also the related coverage levels (Product, site, customer etc).
Any details in these lines would help.
U can also create service agreement contract from OM apart from extended warranty contract
if u want service agreement as contract type then we have profile option contract type created from OM,change the profile option to service,it will create service agreemnet
The IB shippable item entered in the sales order will come in sub line of contract with product as sub line type
My understanding is that I can add a service to a non-shippable product also, where the order line would be closed without actual shipping taking place from OM.
Could anyone confirm the same....?
You can, as long as the non-shippable product is also IB trackable and gets into IB as soon he order line is fulfilled (you need to configure the OM workflow to achieve this).
I need help for creating Contract ( Service Agreement ) through API
Can anyone suggest which API should I use or Template can be used to create the contract through PLSQL.
Thanks in advance
Can you take a look at oks_ocint_pub which is used by standard program to create service contract. This has all the APIs that are necessary to assemble a service contract. It crates billing schedules that are already updated with completed date and creates a row in the oks_bill_cont_lines (you will not be able to bill the contract). You need to modify that behavior.
I hope you are on 184.108.40.206 or 12.
I was expecting answer from you only
Yes We are working on 220.127.116.11
I will check the API infact I was trying to use okc_contract_pub.create_contract_header for Header -- I created the Header with Contract Number as expected for SERVICE --- SCS_CODE
was doing RnD for Lines on okc_contract_pub.create_contract_line
but was not sure if it will work or not . I will test for the API suggested by you
Thanks a lot
Can we create Usage lines with this API
I believe this API is used in Program SERVICE CONTRACT ORDER CAPTURE INTEGRATION .
Can you please suggest if Usage lines can be created or Not with this API