3 Replies Latest reply on Nov 21, 2011 6:45 AM by sravan.kadaveru

    IBR problem - IDC PDF converter is not installed

    sravan.kadaveru
      Hi,

      I did clean installation of UCM and IBR setup. But, I am getting the following error on IBR page.

      Alert
      The required printer 'IDC PDF Converter' is not installed. Queue monitoring will be turned off.
      Conversion queues not being monitored and will not be processed.

      Also, am getting the following exception while starting IBR server. Please help how to fix this issue...

      <Nov 20, 2011 4:14:50 PM GMT+04:00> <Error> <oracle.ucm.idcibr> <UCM-CS-000001>
      <general exception>
      <Nov 20, 2011 4:14:50 PM GMT+04:00> <Error> <oracle.ucm.idcibr> <UCM-CS-000001>
      <general exception
      java.lang.Throwable
      at pdfconverter.PDFCInstaller.postErrorNotice(PDFCInstaller.java:181)
      at pdfconverter.PDFCInstaller.verifyWindowsPrinter(PDFCInstaller.java:16
      6)
      at pdfconverter.PDFCInstaller.configureWindows(PDFCInstaller.java:79)
      at pdfconverter.PDFCInstaller.doFilter(PDFCInstaller.java:61)
      at intradoc.shared.PluginFilters.filterWithAction(PluginFilters.java:114
      )
      at intradoc.shared.PluginFilters.filter(PluginFilters.java:68)
      at docrefinery.server.RefSystemLoader.executeFilter(RefSystemLoader.java
      :321)
      at docrefinery.server.RefSystemLoader.doFilter(RefSystemLoader.java:193)

      at intradoc.shared.PluginFilters.filterWithAction(PluginFilters.java:114
      )
      at intradoc.shared.PluginFilters.filter(PluginFilters.java:68)
      at intradoc.server.IdcExtendedLoader.executeFilter(IdcExtendedLoader.jav
      a:462)
      at intradoc.server.IdcServerManager.init(IdcServerManager.java:205)
      at docrefinery.server.RefServerManager.init(RefServerManager.java:67)
      at intradoc.idcwls.IdcServletRequestUtils.initializeServer(IdcServletReq
      uestUtils.java:624)
      at intradoc.idcwls.IdcServletRequestUtils.initializeServer(IdcServletReq
      uestUtils.java:455)
      at intradoc.idcwls.IdcIntegrateWrapper.initializeServer(IdcIntegrateWrap
      per.java:102)
      at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
      at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.
      java:39)
      at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAcces
      sorImpl.java:25)
      at java.lang.reflect.Method.invoke(Method.java:597)
      at idcservlet.common.IdcMethodHolder.invokeMethod(IdcMethodHolder.java:8
      7)
      at idcservlet.common.ClassHelperUtils.executeMethodEx(ClassHelperUtils.j
      ava:305)
      at idcservlet.common.ClassHelperUtils.executeMethodWithArgs(ClassHelperU
      tils.java:278)
      at idcservlet.ServletUtils.initializeContentServer(ServletUtils.java:124
      2)
      at idcservlet.ServletUtils.startAndConfigureServer(ServletUtils.java:542
      )
      at idcservlet.ServletUtils.initializeAllServers(ServletUtils.java:455)
      at idcservlet.IdcFilter.initContentServer(IdcFilter.java:132)
      at idcservlet.IdcFilter.init(IdcFilter.java:124)
      at weblogic.servlet.internal.FilterManager$FilterInitAction.run(FilterMa
      nager.java:332)
      at weblogic.security.acl.internal.AuthenticatedSubject.doAs(Authenticate
      dSubject.java:321)
      at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:
      120)
      at weblogic.servlet.internal.FilterManager.loadFilter(FilterManager.java
      :98)
      at weblogic.servlet.internal.FilterManager.preloadFilters(FilterManager.
      java:59)
      at weblogic.servlet.internal.WebAppServletContext.preloadResources(WebAp
      pServletContext.java:1876)
      at weblogic.servlet.internal.WebAppServletContext.start(WebAppServletCon
      text.java:3153)
      at weblogic.servlet.internal.WebAppModule.startContexts(WebAppModule.jav
      a:1508)
      at weblogic.servlet.internal.WebAppModule.start(WebAppModule.java:482)
      at weblogic.application.internal.flow.ModuleStateDriver$3.next(ModuleSta
      teDriver.java:425)
      at weblogic.application.utils.StateMachineDriver.nextState(StateMachineD
      river.java:52)
      at weblogic.application.internal.flow.ModuleStateDriver.start(ModuleStat
      eDriver.java:119)
      at weblogic.application.internal.flow.ScopedModuleDriver.start(ScopedMod
      uleDriver.java:200)
      at weblogic.application.internal.flow.ModuleListenerInvoker.start(Module
      ListenerInvoker.java:247)
      at weblogic.application.internal.flow.ModuleStateDriver$3.next(ModuleSta
      teDriver.java:425)
      at weblogic.application.utils.StateMachineDriver.nextState(StateMachineD
      river.java:52)
      at weblogic.application.internal.flow.ModuleStateDriver.start(ModuleStat
      eDriver.java:119)
      at weblogic.application.internal.flow.StartModulesFlow.activate(StartMod
      ulesFlow.java:27)
      at weblogic.application.internal.BaseDeployment$2.next(BaseDeployment.ja
      va:636)
      at weblogic.application.utils.StateMachineDriver.nextState(StateMachineD
      river.java:52)
      at weblogic.application.internal.BaseDeployment.activate(BaseDeployment.
      java:205)
      at weblogic.application.internal.EarDeployment.activate(EarDeployment.ja
      va:58)
      at weblogic.application.internal.DeploymentStateChecker.activate(Deploym
      entStateChecker.java:161)
      at weblogic.deploy.internal.targetserver.AppContainerInvoker.activate(Ap
      pContainerInvoker.java:79)
      at weblogic.deploy.internal.targetserver.BasicDeployment.activate(BasicD
      eployment.java:184)
      at weblogic.deploy.internal.targetserver.BasicDeployment.activateFromSer
      verLifecycle(BasicDeployment.java:361)
      at weblogic.management.deploy.internal.DeploymentAdapter$1.doActivate(De
      ploymentAdapter.java:51)
      at weblogic.management.deploy.internal.DeploymentAdapter.activate(Deploy
      mentAdapter.java:200)
      at weblogic.management.deploy.internal.AppTransition$2.transitionApp(App
      Transition.java:30)
      at weblogic.management.deploy.internal.ConfiguredDeployments.transitionA
      pps(ConfiguredDeployments.java:240)
      at weblogic.management.deploy.internal.ConfiguredDeployments.activate(Co
      nfiguredDeployments.java:169)
      at weblogic.management.deploy.internal.ConfiguredDeployments.deploy(Conf
      iguredDeployments.java:123)
      at weblogic.management.deploy.internal.DeploymentServerService.resume(De
      ploymentServerService.java:180)
      at weblogic.management.deploy.internal.DeploymentServerService.start(Dep
      loymentServerService.java:96)
      at weblogic.t3.srvr.SubsystemRequest.run(SubsystemRequest.java:64)
      at weblogic.work.ExecuteThread.execute(ExecuteThread.java:209)
      at weblogic.work.ExecuteThread.run(ExecuteThread.java:178)
      >
      StandardFileStore:1.0.0.0 started.
      +++ClassLoader reporting object initialized at Sun Nov 20 16:14:47 GMT+04:00 201
      1
      Servlet protocol layer ready to receive requests.
      Started Core Feature 'Refinery', version '11.1.1.4.0' (build 8.0.8.1)
      Ready and waiting for connection on port 5555, PID 2216 (idc42)
      Inbound Refinery. Version 11gR1-11.1.1.5.0-idcprod1-110413T184243.
      Copyright (C) 1996-2011, Oracle and/or its affiliates. All rights reserved.
      <Nov 20, 2011 4:14:53 PM GMT+04:00> <Error> <oracle.ucm.idcibr> <UCM-CS-000001>
      <general exception>
      <Nov 20, 2011 4:14:53 PM GMT+04:00> <Error> <oracle.ucm.idcibr> <UCM-CS-000001>
      <general exception
      stack trace
      at intradoc.server.ServerConfigurationAnalyzer.addAlert(ServerConfigurat
      ionAnalyzer.java:194)
      at docrefinery.agent.AgentManager.startIncomingQueueMonitorEx(AgentManag
      er.java:175)
      at docrefinery.agent.AgentManager.startIncomingQueueMonitor(AgentManager
      .java:152)
      at docrefinery.agent.AgentManager.startAllIncomingQueueMonitors(AgentMan
      ager.java:144)
      at docrefinery.server.RefSystemLoader.doFilter(RefSystemLoader.java:210)

      at intradoc.shared.PluginFilters.filterWithAction(PluginFilters.java:114
      )
      at intradoc.shared.PluginFilters.filter(PluginFilters.java:68)
      at intradoc.server.IdcExtendedLoader.executeFilter(IdcExtendedLoader.jav
      a:462)
      at intradoc.server.IdcExtendedLoader.extraAfterProvidersStartedInit(IdcE
      xtendedLoader.java:454)
      at intradoc.server.IdcSystemLoader.startMonitoringProviders(IdcSystemLoa
      der.java:2611)
      at intradoc.server.IdcManagerBase.startProviders(IdcManagerBase.java:131
      )
      at docrefinery.server.RefServerManager.serviceStart(RefServerManager.jav
      a:135)
      at intradoc.idcwls.IdcServletRequestUtils.initializeServer(IdcServletReq
      uestUtils.java:630)
      at intradoc.idcwls.IdcServletRequestUtils.initializeServer(IdcServletReq
      uestUtils.java:455)
      at intradoc.idcwls.IdcIntegrateWrapper.initializeServer(IdcIntegrateWrap
      per.java:102)
      at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
      at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.
      java:39)
      at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAcces
      sorImpl.java:25)
      at java.lang.reflect.Method.invoke(Method.java:597)
      at idcservlet.common.IdcMethodHolder.invokeMethod(IdcMethodHolder.java:8
      7)
      at idcservlet.common.ClassHelperUtils.executeMethodEx(ClassHelperUtils.j
      ava:305)
      at idcservlet.common.ClassHelperUtils.executeMethodWithArgs(ClassHelperU
      tils.java:278)
      at idcservlet.ServletUtils.initializeContentServer(ServletUtils.java:124
      2)
      at idcservlet.ServletUtils.startAndConfigureServer(ServletUtils.java:542
      )
      at idcservlet.ServletUtils.initializeAllServers(ServletUtils.java:455)
      at idcservlet.IdcFilter.initContentServer(IdcFilter.java:132)
      at idcservlet.IdcFilter.init(IdcFilter.java:124)
      at weblogic.servlet.internal.FilterManager$FilterInitAction.run(FilterMa
      nager.java:332)
      at weblogic.security.acl.internal.AuthenticatedSubject.doAs(Authenticate
      dSubject.java:321)
      at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:
      120)
      at weblogic.servlet.internal.FilterManager.loadFilter(FilterManager.java
      :98)
      at weblogic.servlet.internal.FilterManager.preloadFilters(FilterManager.
      java:59)
      at weblogic.servlet.internal.WebAppServletContext.preloadResources(WebAp
      pServletContext.java:1876)
      at weblogic.servlet.internal.WebAppServletContext.start(WebAppServletCon
      text.java:3153)
      at weblogic.servlet.internal.WebAppModule.startContexts(WebAppModule.jav
      a:1508)
      at weblogic.servlet.internal.WebAppModule.start(WebAppModule.java:482)
      at weblogic.application.internal.flow.ModuleStateDriver$3.next(ModuleSta
      teDriver.java:425)
      at weblogic.application.utils.StateMachineDriver.nextState(StateMachineD
      river.java:52)
      at weblogic.application.internal.flow.ModuleStateDriver.start(ModuleStat
      eDriver.java:119)
      at weblogic.application.internal.flow.ScopedModuleDriver.start(ScopedMod
      uleDriver.java:200)
      at weblogic.application.internal.flow.ModuleListenerInvoker.start(Module
      ListenerInvoker.java:247)
      at weblogic.application.internal.flow.ModuleStateDriver$3.next(ModuleSta
      teDriver.java:425)
      at weblogic.application.utils.StateMachineDriver.nextState(StateMachineD
      river.java:52)
      at weblogic.application.internal.flow.ModuleStateDriver.start(ModuleStat
      eDriver.java:119)
      at weblogic.application.internal.flow.StartModulesFlow.activate(StartMod
      ulesFlow.java:27)
      at weblogic.application.internal.BaseDeployment$2.next(BaseDeployment.ja
      va:636)
      at weblogic.application.utils.StateMachineDriver.nextState(StateMachineD
      river.java:52)
      at weblogic.application.internal.BaseDeployment.activate(BaseDeployment.
      java:205)
      at weblogic.application.internal.EarDeployment.activate(EarDeployment.ja
      va:58)
      at weblogic.application.internal.DeploymentStateChecker.activate(Deploym
      entStateChecker.java:161)
      at weblogic.deploy.internal.targetserver.AppContainerInvoker.activate(Ap
      pContainerInvoker.java:79)
      at weblogic.deploy.internal.targetserver.BasicDeployment.activate(BasicD
      eployment.java:184)
      at weblogic.deploy.internal.targetserver.BasicDeployment.activateFromSer
      verLifecycle(BasicDeployment.java:361)
      at weblogic.management.deploy.internal.DeploymentAdapter$1.doActivate(De
      ploymentAdapter.java:51)
      at weblogic.management.deploy.internal.DeploymentAdapter.activate(Deploy
      mentAdapter.java:200)
      at weblogic.management.deploy.internal.AppTransition$2.transitionApp(App
      Transition.java:30)
      at weblogic.management.deploy.internal.ConfiguredDeployments.transitionA
      pps(ConfiguredDeployments.java:240)
      at weblogic.management.deploy.internal.ConfiguredDeployments.activate(Co
      nfiguredDeployments.java:169)
      at weblogic.management.deploy.internal.ConfiguredDeployments.deploy(Conf
      iguredDeployments.java:123)
      at weblogic.management.deploy.internal.DeploymentServerService.resume(De
      ploymentServerService.java:180)
      at weblogic.management.deploy.internal.DeploymentServerService.start(Dep
      loymentServerService.java:96)
      at weblogic.t3.srvr.SubsystemRequest.run(SubsystemRequest.java:64)
      at weblogic.work.ExecuteThread.execute(ExecuteThread.java:209)
      at weblogic.work.ExecuteThread.run(ExecuteThread.java:178)
      >
      Added virtual directory for matching pattern '/*' for context root /ibr/ mapping
      to path D:/Oracle/MIDDLE~1/USER_P~1/domains/UCM_DO~1/ucm/ibr/weblayout/
      IDC Servlet initial class path is D:/Oracle/MIDDLE~1/ORACLE~2/ucm/idc/jlib/idcse
      rver.jar