we've upgraded EBS to 12.1.3 and our Product Workbench is no longer able to retrieve the organization info from the server. We're checking the Packet details in Network Statistics in that case an also when View Concurrent Requests is opened and the server sends back the login page. So apparently PWB cannot log in to the server and is requested to enter credentials.
thanks for the answer. We raised a SR on October the 26th, but still the issue has not been found. I think we misunderstood the issue and thought it was a incorrect configuration of the organization that PWB needs, but after thorough analysis of the network, I think is a connection issue, as if the cookie that is generated when logging in to EBS was not valid from the workbench.
The issue was a "_" char in the hostname.This must be changed as is not IETF-compliant and therefore not a supported character and is known to cause problems. Refer RFC 952 (http://www.ietf.org/rfc/rfc0952.txt) for more information. This is also documented in Microsoft article Q275033 "Cookies Are Not Saved If the Host Name Is Invalid", this feature was introduced from IE 5.01 SP1 http://support.microsoft.com/default.aspx?scid=kb;en-us;275033