Install Base and Asset Tracking - EBS (MOSC)

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Return order is not updating current and install location for non-shippable products

edited Jul 2, 2018 11:10AM in Install Base and Asset Tracking - EBS (MOSC) 1 commentAnswered ✓

When creating an RMA order for non-shippable products that are install base trackable, we update the install base details on the order. Then we book and fulfill the order which then allows the interface to install base to occur. The status of the instances updates to EXPIRED and the owner is updated to our internal customer. However, the current and install locations are remaining unchanged as the customer locations derived from the original sales order. Does anyone know if this is standard functionality? Or if not, what configuration changes do we need to make for the current and install locations

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