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1. Oracle Account not associated to a valid Support Identifier
The My Oracle Support Community is available to Oracle support-entitled customers and shares the same access model as the My Oracle Support portal. For entry, your Oracle Account login must be associated to at least one valid Customer Support Identifier (CSI).

If your company has an active CSI:
Contact your Customer User Administrator (CUA) to request an association that grants you portal and community access.

If your company does not have an active CSI:
Visit this link: My Support Renewals Center to speak with a Support Sales Advisor.

2. The privileges granted by your Oracle Account login have not fully synched to all systems
If you have only recently been granted a support portal and community association by your CUA, you may need to log in to the My Oracle Support portal first before attempting to access the community. Log completely out of Community using the "Sign Out" menu option, then log in to the support portal. After successful login, try your community link again.

3. Content has been removed from public view
At the discretion of moderators, out of date or inappropriate content may be archived in an internal only location or deleted. Visit the My Oracle Support Community to search for similar or related content in our live forums.