Click on this link for the poll.
We would like to create a workflow for a CRM campaign and we have a few (elementary) questions on the states within workflows. We want to have 3 follow-up emails sent to customers who complete a sale in our shopping cart. Once they complete a transaction, they receive their receipt/invoice and then the CRM campaign will begin. It will go something like: first email goes out 1 week after transaction; 2nd email goes out 30 days after transaction; 3rd email goes our 3 months after transaction. So, in order to accomplish this, do we need to create 3 separate workflows?