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NetSuite for Outlook - Mandatory Fields

edited Feb 4, 2020 12:21PM in Ask A Guru 5 comments

When I sync contacts using NetSuite for Outlook (yes I know it is past is "best before date") get an error:

"The following records could not sync.  If the settings are locked, contact your NetSuite administrator to resolve these issues......

Contact XXXX is missing one or more required fields

Email"

What I don't understand is these contacts are already in NetSuite and email is not a mandatory field.  Therefore why am I getting these error messages and where can I configure so that "email" is not a mandatory field for the sync?

Many thanks

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