We'd love to hear from you! Provide  feedback  to earn a badge today. Take our quick survey


Check out Oracle NetSuite upcoming events and conferences here
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now!
We’re ringing the bell so you know what that means… LAST CALL! This is your last week to register for #SuiteWorld at our early bird special rate and save $300. Join us for our biggest event of the year and learn more about how your business can get the most out of our system. https://lnkd.in/enaAr8p8
Release 2022.2 is Coming! – Get Ready with your Release Preview Account
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.

NetSuite Email Delivery & Average Handle Time

edited Mar 19, 2020 1:29PM in CRM 4 comments

Good Morning All,

       I have a couple of completely open questions on best practices in NetSuite:

Currently, we handle email for major retailer using the Advance Partner Center licensing scheme for email agents to access the application with. They have a dashboard with some simple "saved search" view for their queue. Email arrives in through the retailer's customer service email by way of forwarding them to a NetSuite inbound route and case profile.

- Is there any way to get NetSuite to automatically deliver emails to agents almost like a call center call queue? E.g. agent completes email, Agent is offered the next email in queue?


Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!


This Week's Leaders

This Month's Leaders

All Time Leaders