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Change Case template for customer service

edited Jun 3, 2020 1:36PM in Ask A Guru 1 comment

Hi Guys,

Hope you are all well!

We use cases for our customer service element, so all emails are diverted into our system and create a case.

The issue I have, is that the case template / email template for our replies has the wrong logo on it, and I need to change it...

I have looked at the case setup / setting up case profiles and I cannot for the life of me remember where we changed this at the start of the Netsuite project...

Can someone please point me in the right direction please?




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