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Kit Showing Negative Inventory Available, Should Be Zero Available

edited Jul 9, 2020 3:28PM in Ask A Guru 12 comments

Similar to my previous issue, we are experiencing an issue where on an Inventory Count or the Kit Availability subtab, one of our inventory items is showing a negative quantity available, rather than 0. The item in question is on backorder, but the negative amount is 2 and the backorder quantity is 12.

It does not show up in Review Negative Inventory.

The attached kit shows as 0 available, as expected, so this is a bit different than the glitch where items were showing available when they were not.

I feel, in general, Kits tend to muck around with inventory. It looks like we've had a number of fullfillments and an RMA with the inventory item in question. Are there any tips on making kits and their component inventory data more reliable?


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