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"Communication" - tickbox always ticked

edited May 28, 2021 6:46PM in General 7 comments

We use NetSuite and currently under the "Communication" tab of Sales Invoices and Sales Credit Memos, the tickbox is unticked.

Meaning when an Invoice and Credit Memo is generated and we "Save" it, it is NOT emailed out to customers.

We have to remember to go to the "Communication" tab and tick it then save it.

NetSuite say it isn't ticked because it will ALWAYS email. When is my question? Every minute of every day? Or every day of every week? When, and how, does NetSuite always and forever email the document out?

I don't believe that it does.

HOW CAN I GET THE BOX TICKED SO AS IT ALWAYS EMAILS THE DOCUMENTS TO THE CUSTOMER?

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