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Search to find Voided Credit Card Authorizations

edited Jun 16, 2021 2:52PM in Ask A Guru 7 comments

I found an issue this week where a credit card authorization was voided because the customer cancelled the order online, but customer service still printed the ticket and we shipped the product. I set up a search and it will find some, but the one that brought this to my attention will not show. Can someone spot the error in my criteria?

Criteria

Results

The order that will not show has this on the Payment Event


But the one that does return results has the same exact Payment Events

Any help would be appreciated. I am sitting here scratching my head.

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