Forum Stats

  • 3,686,738 Users
  • 61,106 Discussions
  • 206,428 Comments

Discussions

Check out Oracle NetSuite upcoming events and conferences here
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now!
RUN, DON’T WALK...Registration for #SuiteWorld 2022 is officially OPEN! This special early bird price won’t last long, so make sure you don’t miss out: https://lnkd.in/gGRN78A3
Virtual Event: Getting the Most Out of NetSuite Standard Costing Capabilities

You asked for it, you got it! Join the webinar Getting the Most out of NetSuite Standard Costing Capabilities on June 28, 2022 at 11AM PT. Register here!

email responses to cases

edited Jul 9, 2021 9:06PM in Ask A Guru 5 comments

Random email responses to cases seem to be going to the email address of one user at our company. When this happens, the cases don't get updated in NetSuite. So their response isn't in NetSuite. The user that gets the email has nothing to do with the case.

I thought it might be an email setting, but I couldn't find anything. In the instances where this happened, the customer didn't have an assigned sales rep. It has happened on 3 different cases this week out of maybe 50. So, it doesn't happen every time.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

This Week's Leaders

This Month's Leaders

All Time Leaders