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Questions about Customer Refunds & Credit Memos

jmack_admin NetSuite AdministratorMember, forum_userscommunity_users Posts: 128 Red Ribbon
edited Sep 8, 2021 8:46PM in Ask A Guru

I have a few questions about credit memos as they relate to refunds.

Is it possible to apply a refund to a credit memo or would the expectation always be that the credit memo comes first? I believe this is NetSuite's general workflow, but wanted to know if there was another way to do it. Team is asking if they can do the refund first and then apply it to a memo.

Secondly, is there a way to do credit memos/refunds by percentage? This would apply to orders fulfilled with our inventory and drop shipments. If so, how is it done?


  • Micah Timbol-Oracle
    Micah Timbol-Oracle Member, forum_netsuite_mod, ORACLE_EMPLOYEE Posts: 816 Silver Trophy

    Hello there @jmack_admin !

    Thanks for creating this thread! 😁 My fellow gurus are already checking this for you to see what we can do. Let's just wait for their reply ☺️

    To our members out there who would like to share their insights, do not hesitate and comment on the thread!


    Micah Timbol - Oracle Ask A Guru

  • Dominica Sevilla-Oracle
    Dominica Sevilla-Oracle Member, forum_netsuite_mod, ORACLE_EMPLOYEE Posts: 364 Bronze Trophy

    Hello @jmack_admin,

    Good day! Hope you are well. 😊

    As for your first question, it is not possible to create a stand alone Customer Refund if there's no Credit Memo or Customer Deposit in which you will apply it to.

    For your second concern, there's no standard way to use percentage on Credit Memo. What I can think of is using a Discount Item that you will add to the Credit Memo when needed. If a certain percentage is required, make sure to add % when setting rate on the Discount Item record. However, on this, the Item from the Invoice will still be carried over on the Credit Memo. I suggest to further check if this is feasible on your end. Also, you can reach out to your in-house developers to see if expected behavior is achievable via Workflow or Script.

    Thank you for your understanding on this matter. 🙇‍♀️

    To other users, feel free to share your insights on this.


    If you find this reply to your question as helpful, others with the same question might find it helpful as well. By marking “Yes” on the “Did this answer your question?”, you’ll be able to aid the community to find the solution much easier and faster without the need to read through all the replies.

    Dominica Sevilla - Oracle | Ask a Guru

  • Dominica Sevilla-Oracle
    Dominica Sevilla-Oracle Member, forum_netsuite_mod, ORACLE_EMPLOYEE Posts: 364 Bronze Trophy

    Hello @jmack_admin,

    Good day! Hope you are well. 😊

    Do you find any comments for this concern helpful? Your feedback is highly appreciated.

    By marking Yes on the "Did this answer the question?" question, it will tag the comment as Accepted Answer. With this, it will also help other members of the community that might encounter the same behavior. Thank you very much!

    Dominica Sevilla - Oracle | Ask a Guru