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Saved Search in SandBox not sending email

Martha Hakes
Martha Hakes NetSuite Administrator Member, forum_userscommunity_users Posts: 277 Red Ribbon
edited Sep 15, 2021 3:08PM in Ask A Guru IPv6

I am trying to get a saved search to trigger an email when an expense report is created for corporate card charges. I can see the email triggering, but it is saying that it is not sent. I get emails from the SandBox when Corp Charges are imported, so I am not sure why this won't trigger. Thanks for any help.

Search Criteria

Results Tab

Specific Recipients

Recipients From Results

Sent Email List Part 1

[Image removed]

Sent Email Part 2

[Image removed]

Best Answer

  • JohnCirocco
    JohnCirocco Member, forum_userscommunity_users Posts: 1,393 Silver Badge

    Martha, Take a look under Setup - Company - Email Preferences. Under the Email Options tab.

    It might be set to Do Not Send Emails (Or logged in user-which is the owner of the search)

    John Cirocco

    Sr. NetSuite Administrator