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AE:Payment Instruments - Payment Hold on Sales Order

edited Oct 19, 2021 12:50AM in Ask A Guru 5 comments

We are using the Payment Instruments feature (as this is the recommended configuration from our Payment Card Gateway provider).

When processing a Sales Order with a Sales transaction, NetSuite will create a Payment transaction if the card is processed succesfully.

If the card authorisation fails, then a 'Payment Hold' is placed on the Sales Order. This shows as a banner across the top of the Sales Order.

From checking Saved Search results, the 'Payment Hold' field is not completed in this case. The 'Payment Event Result' field shows 'HOLD' for any transaction on Payment Hold (and shows 'ACCEPT' for successful card payments).

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