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Accept Customer Payments: Some Invoices are not showing

When Users go to Transactions > Customers > Accept Customer Payments and selected a Customer, the are scenarios that some of its Invoices are not showing.

To be able to show Invoices on the Accept Customer Payments page, all the following fields selected should have same values with the Invoice record you are trying to pay:

  1. Currency
  2. A/R Account
  3. Subsidiary

This a common concern among Users that use multiple A/R Accounts, multi-currency and multi-subsidiary feature.

Even if only one of the fields differs from the Invoice record, it will no longer show on the Accept Customer Payments page.

To resolve this concern you have to select the same values for

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Answer Accepter

Ely Gulen-Oracle | Ask A Guru ?️

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