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Missing Void Button on Transactions

edited Feb 28, 2022 11:16PM in Accounting / ERP

There are instances where the Void button does not show up when Users are trying to void a transaction.

This is due to an Accounting Preference enabled on the Account. The Void Transactions Using Reversing Journals preference permits the creation of journal entries that void transactions on days or periods different from the original transaction dates.

When this Accounting Preference is enabled, only to the following transactions the Void button will be available:

  • Bill Payment
  • Payroll Liability Payment
  • Customer Refund
  • Tax Payment
  • Tax Liability Check

And upon clicking the Void button on these transactions opens a Voiding Journal form where the journal entry lines autofill to show the reverse of the original transaction.

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Ely Gulen-Oracle | Ask A Guru ?️

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