Second fulfillment due to damage during shipping?
How is everyone handling this?
The scenario is; we fulfill an SO and invoice the SO. The item is damaged in shipping. The item is not returned to us due to being unusable/totaled. We then create a return and receive the item to item quarantine location and set the inventory detail to totaled. We then add another of the item to the original SO at zero value and fulfill and invoice.
Is this the correct way to account for this transaction?
Any advice would be great.