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End of Support for RSA PKCSv1.5 Scheme for OAuth 2.0
This notice is intended for customers who are using the RSA PKCSv1.5 scheme in your algorithm for token signing for the OAuth 2.0 client credentials flow. The support for this scheme is ending October 1, 2024. It is still possible to use this scheme until October 1, 2024, but you should update your integrations as soon as…
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Action Required: Review Track Service Time and Mobile User Count Changes
This notice is intended for Customers using FSM. You are receiving this notification because changes targeted for Field Service Management version 2026.07.1 can affect how you manage the Track Service Time feature and monitor mobile user count information in your NetSuite account. What’s Changing? Field Service Management…
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Action Required: Review User Note Access for Related Records
This notice is intended for customers who may be using user notes through roles, customizations, saved links, workflows, SuiteScripts, SOAP web services, REST web services, RESTlets, SuiteCommerce, Employee Center, or other access paths. Starting Thursday, July 16, 2026, NetSuite is reinforcing related-record access…
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End of Support for Advanced SaaS Metrics SuiteApp
This notice is intended for Customers using the Advanced SaaS Metrics SuiteApp. You’re receiving this notification because you use the Advanced SaaS Metrics SuiteApp. The SuiteApp will stop working starting July 15, 2026. What’s Changing? Effective July 15, 2026, support for the Advanced SaaS Metrics SuiteApp will end, and…
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Notice: Updated Permissions for the Site Operator Role
This notice is intended for Customers using the Specialized User: Site Operator. You’re receiving this notice because you’re using the Specialized User: Site Operator. What’s Changing? Additional permissions for the Site Operator role are targeted to be available in your production on July 15, 2026. This change introduces…
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Action Required: Update Script Deployment Role Settings for the RSS SuiteApp
This notice is intended for all customers who use Resource Skill Sets (RSS) SuiteApp. NetSuite will change SuiteApp script access settings on July 14, 2026. What Is Changing? On July 14, 2026, NetSuite will change settings related to access for SuiteApp scripts. This change affects the Resource Skill Sets (RSS) SuiteApp.…
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Action Required: Update Role Permissions for Payment Card Creation
This notice is intended for all customers whose accounts have the Use Credit Card feature enabled. You’re receiving this message because the Use Credit Card feature is enabled in your account, and you create and use credit card records in payment and sales order workflows. What’s Changing? In NetSuite 2026.2, NetSuite is…
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NetSuite Payment Automation Cloud Service Ends December 31, 2026
This notice is intended for customers with the Payment Automation SuiteApp installed in your account. As previously communicated, NetSuite Payment Automation Cloud Service with HSBC ends on December 31, 2026. What’s Changing? NetSuite Payment Automation Cloud Service with HSBC ends on December 31, 2026. After December 31,…
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SuitePeople U.S. Payroll Scheduled Maintenance
This notice is intended for customers using SuitePeople U.S. Payroll. SuitePeople U.S. Payroll will undergo routine maintenance on Friday, July 17, 2026 from 6:00 PM PST to 10:00 PM PST (approximately 4 hours). During this period, Payroll customers will be unable to access their accounts, update payroll information, or…
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Changes to Deductible Purchase Tax Rates in the Japan Localization SuiteApp
This notice is intended for all Japan Localization SuiteApp Customers. Beginning in October 2026, amendments to the transitional measures for tax credits on taxable purchases from parties other than qualified invoice issuers will take effect. To support these amendments, the purchase tax rates in the tax code settings of…
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Upcoming Changes to Start Time and End Time Fields
This notice is intended for Customers who utilize the following features: • Time Tracking, New Weekly Timesheets • Enhanced Timesheets with Workforce Management (WFM) Wage Rules Target Release Schedule The changes to start time and end time fields will be available as follows: Release Preview Availability: July 15, 2026…
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Ready for Next starts at SuiteWorld
SuiteWorld is where the NetSuite Community comes together to learn, connect, and discover what’s next. Whether you’re looking for product updates, practical tips, new ways to improve efficiency, or insights from other customers, SuiteWorld offers something for every stage of your NetSuite journey. This year’s event will…
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Review Estimate Edit Permissions Before NetSuite 2026.2
This notice is intended for all customers using Estimates and Opportunities. You are receiving this notification because your account uses Estimates and Opportunities. In NetSuite 2026.2, we made a change to help prevent unauthorized changes to estimate forecast data on opportunities. What’s Changing? In NetSuite 2026.2,…
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Role and Script Changes in Employee Directory
This notice is intended for customers who are using the Employee Directory SuiteApp. What‘s Changing? Employee Directory version 1.07.7 will be available starting July 7, 2026. This update introduces the Employee Directory Search Service role, which will align the SuiteApp permissions to the current requirements of its…
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Ready for Next starts at SuiteWorld
SuiteWorld is where the NetSuite community comes together to learn, connect, and discover what’s next. Whether you’re looking for product updates, practical tips, new ways to improve efficiency, or insights from other customers, SuiteWorld offers something for every stage of your NetSuite journey. This year’s event will…
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NetSuite AI Units Included with Eligible NetSuite User Licenses
This notice is intended for all NetSuite customers. You are receiving this notification because your account uses, or may use, NetSuite user licenses that include NetSuite AI Units. Beginning July 6, 2026, NetSuite AI Units will be included with eligible NetSuite user licenses at no additional cost. These AI Units will be…
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Urgent Action Required: Move Your Account to SuiteAnalytics Connect NetSuite2.com Data Source
Some customers have been alerted repeatedly that at least one of your accounts is still using the NetSuite.com data source for SuiteAnalytics Connect. You must complete all required actions to transition to the NetSuite2.com data source urgently. Unless you complete all required actions to move to the NetSuite2.com data…
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SuiteAnalytics Connect NetSuite.com Data Source End of Support
This notice is intended for customers who use SuiteAnalytics Connect and have the NetSuite.com data source enabled. The NetSuite.com data source will no longer be supported in 2026.1. What is Changing? When your NetSuite account is upgraded to 2025.1, the NetSuite.com data source will no longer be supported. This means…
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Introducing NetSuite Guided Learning: Training Resources Embedded in NetSuite
See how NetSuite Guided Learning provides you with step-by-step guides for all of your NetSuite needs! From customizing dashboards to managing leads or activities through pre-built lists and KPIs, Guided Learning has it all!
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NetSuite Support Community - Frequently Asked Questions (FAQs)
Q: What do I need in order to register in the NetSuite Support Community? A: Create an Oracle Community profile and Register on the NetSuite Support Community. An active NetSuite Account Number is required. (NetSuite Support Community Registration Process) Q: As a NetSuite employee, can I answer questions or join…
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Introduce Yourself!
We are excited to welcome you to the Oracle NetSuite Community! We would love to get to know each and every one of you. Please review the questions below, and provide your response as a comment to this document. Tell us about yourself! Where are you located? What kind of work/study are you currently doing? What NetSuite…
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Exciting News for our Premium Customers!
Attention Premium Customers 🚨 Presenting the NetSuite Live Chat – your exclusive gateway to instant support. Now, your Authorized Contacts can connect directly with our NetSuite Support Agents for real-time assistance across these Product Areas: 📘 Basic Accounting 📦 Order to Cash 🔄 Procure to Pay 📊 Account Administration…
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Experience the Benefits of NetSuite Live Chat Support Today!
Say goodbye to waiting in the queue and hello to instant assistance with NetSuite Live Chat Support. With just a click, Premium customers can enjoy real-time responses and conversational interactions with our knowledgeable NetSuite Support Agents from Product Areas such as basic accounting, order to cash, procure to pay,…
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Now Live: Discover Everything NetSuite Next in One Place
Want to stay up to date on the latest NetSuite Next capabilities and learn how they can help you work smarter? We've launched a dedicated NetSuite Next category in the NetSuite Support Community, a central place where you can explore the latest resources, stay informed, and learn at your own pace as NetSuite Next continues…
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User Group Unread Handing Change
Based on feedback from user group members, we are turning on the option to preserve the unread flag across user group sessions. This means that threads will no longer be marked as read when you log out, but will instead actually reflect whether you have read them. A side effect of turning on this option is that all posts…
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FedEx Scheduled Downtime Sat. 9/1 - Sun. 9/2
FYI, FedEx has issued the following notice of scheduled downtime this weekend: ---- Dear Valued Compatible Solution Provider: All FedEx mainframe systems will be down in production from 9 p.m. - 1 a.m. CST beginning on Saturday, September 1st and ending on Sunday, September 2nd. All account transactions, all commit transit…
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User Group Tips & Tricks
There are some changes in the functionality from this user group and our older user group. To users from the old user group and new users alike, we would like to offer some tips & tricks to using the tools in this new user group most efficiently. Daily E-mail Notifications We are currently investigating an add-on module…
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Payflow Pro downtime on March 4th
Message from Payflow Pro: Dear Valued Customer, To implement system improvements and conduct upgrades, Payflow Gateway Services has scheduled a maintenance window to begin 12:00 am (PST) on Sunday, March 4 2007, until approximately 8:30 a.m. on Sunday, March 4 2007 (PST). We are not expecting any disruption of service.…
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Data Center Upgrades to Improve Performance
We have a major upgrade of databases in the data center on tap but it has been delayed because the hardware has not passed our testing. We are working with the vendor to correct this problem and when we do we will be upgrading a significant percentage of our database hardware. We have also committed to increase our…
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Phone Lines Intermittent
We are experiencing phone line and data accessibility problems with one of centres as a result of the earthquake off of Taiwan this week. A number of underwater voice and data cables were damaged, causing a shortage of supply this week. Although all 3 centres are operational, we are expecting delays in our ques for the…