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FedEx Service Interruption on Dec 30th
FedEx is going to have service interruptions on December 30th, 2006. Here is the message they sent out: Please be advised that a maintenance update is planned for the FedEx systems that support FedEx Shipping, Rating, Tracking and Proof of Delivery functionality on December 30, 2006. The FedEx Test and Production…
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Possible User Group Interruption Late Sunday Night-Monday Morning
[FONT=Arial][COLOR=black]On Sunday, June 17th, 2007 from 2:01AM to 10:00AM CDT (5:01AM - 3:00PM GMT) the User Group hosting site will be performing upgrades and maintenance to add to the current power infrastructure in the data center. While no impact to users is expected during this maintenance if you have problems…
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UK Support Lines Down
Currently we are experiencing difficulties with our local carrier concerning our UK support numbers. As such the toll free numbers for UK support are not working. The issue is being adrressed but we have no ETA as to a reolution at this time. We ask that our UK customers file cases online until this has been resolved. We…
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Self Service Cases
Hello all, In an effort to ensure that NetSuite Support is offering up to date service to our customers, we have had to clear out those Self Service cases that were 60 days or older. Going forward, we will be reviewing the Self Service case queues daily. If you would like a case reopened please edit the case in the…
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NetSuite Customer Support phone coverage for the Holidays!
Our phone lines will be open today (December 24) until 3:00 PM EST and will be closed the whole day tomorrow (December 25). Normal phone support coverage will resume on December 26. Happy Holidays everyone! -NetSuite Customer Support
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NetSuite Support Phones 11/8/07
We are currently experiencing some intermittent issues with our phone system. This problem is actively being worked on. We apologize for any problems you may experience. __________________ Thank you, Luci North
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FedEx Scheduled Downtime Sat. 10/13 - Sun. 10/14
FYI, FedEx has issued the following notice of scheduled downtime this weekend: FedEx Tracking System Outage/Update Due to a scheduled maintenance update, Tracking Services will be interrupted on the Level 6 FedEx test and production systems from 11:00PM (21:00) CST on Saturday, October 13, 2007 to 12:00PM (12:00) CST on…
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New NetSuite Secretary Available Now!
The NetSuite Secretary Widget (also known as the "NetSuite Event Notifier") is an event reminder application application built for the Yahoo! Widget Engine. It uses web services to obtain events from your NetSuite calendar. The latest beta version (v0.9a beta) is now available for download. The SuiteSource page for the…
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New Enhancement Voting System
NetSuite is proud to unveil the new system we will use to track your interest in proposed enhancements to the NetSuite Service. There is a new tab in the NetSuite Support Center called "Enhancement Voting". Here are the details: [LIST] [*]You can now Search ALL enhancements logged with NetSuite - there is a Search form…
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FedEx Scheduled Downtime Sat. 11/03
FYI, FedEx has issued the following notice of scheduled downtime this weekend: Please ensure your appropriate team members and customers are aware of the following FedEx service interruptions scheduled for Saturday, November 3, 2007: You may notice the following services interruptions: [LIST] [*]FedEx Ship Manager API…
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FedEx Scheduled Downtime Sat. 10/20
FYI, FedEx has issued the following notice of scheduled downtime this weekend: Due to a required maintenance update, Ground Services will be interrupted on FedEx Test and Production systems from 9:00PM (21:00) to 11:00PM (23:00) CST on Saturday, October 20, 2007. You may notice the following services interruptions: [LIST]…
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NetSuite Support Phones
The phone provider for one of our support locations is experiencing a problem serving us inbound calls. They are actively working to resolve this problem and hope to have it resolved soon. Our other locations are still able to take calls. We apologize for any waits in queue that you may be experiencing as a result.
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Minor Service Interruption
We are currently experiencing a Minor Service Interruption that affects a small portion of accounts. We are actively working on this problem and expect resolution shortly.
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Phone System Maintenance
On Saturday, June 16, 2007 at 6:00 PM PST our phone system for NetSuite Support will be upgrading. Due to this maintenance, there may be several brief interruptions for phone support. [FONT=Times New Roman][/FONT]
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Inventory Commitment/Drop Shipment in 11.0.6
In earlier versions of 11.0.6, we had made a change such that committed inventory items were not included on drop shipments and special orders. This was in response to some customers who preferred to drop ship for back orders only. However, during the early phases of the release we learned that many customers preferred the…
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Daylight Savings Timeframe Change for US
As some of you are aware, the Energy Policy Act changes the timeframe for when the US moves to Daylight Savings Time (DST). We wanted to assure you that NetSuite has completed both data center/operations level testing and application level testing in order to be prepared for this change. All necessary patches are in place…
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Improving Performance for FireFox Browser
Firefox browsing can be slowed down in NetSuite due to the default FireFox setting to not cache secure pages. To enable caching in FireFox for secure pages (ie- https://system.netsuite.com), perform the following: 1. Open a FireFox browser window 2. Type "about:config" (without the quotes) into the address bar and click Go…
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NetSuite Performance Update
We are currently having sporadic performance problems. Our infrastructure team is working on an immediate resolution. We will post more information as it becomes available.
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Phone System
We are currently experiencing some intermittent issues with our phone system. This problem is actively being worked on. We apologize for any problems you may experience.
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Possible User Group Interruption Late Sunday Night-Monday Morning
On Sunday, April 15, 2007 from 12:01 AM to 2:00 AM Central time the User Group hosting site will be performing upgrades and maintenance on the routing infrastructure in the data center. Due to this maintenance, there may be several brief interruptions of service. If you have problems posting during this time please try…
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Updated Help Center Powered by Google Search!
[COLOR=black]If you haven't [COLOR=navy][COLOR=black]used[/COLOR] the Help system [COLOR=navy][COLOR=black]recently[/COLOR],[/COLOR] you'll want to take a look... we're pleased to announce a [B][FONT=Verdana]completely updated Help Center that is powered by Google Search[/B]![/COLOR] [/FONT][/COLOR] In the past, we've…
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FedEx downtime this weekend! (middle of the night)
FedEx will be down for system maintenance Saturday night. Here is the message from FedEx: FedEx Production Load/Update Due to the quarterly FedEx load update, FedEx production systems will experience an outage from Saturday, January 20 at 11:00 p.m. CST until Sunday, January 21 at 3:00 a.m. Regards, Baruch Goldwasser…
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Support Announcement for Tuesday, January 9
Please note that on Tuesday January 9th between the hours of 11am and 3 pm Eastern Standard Time wait times in our support queues may exceed the average wait time. Due to a company wide meeting NetSuite Customer Support will be running with minimal staff who will be coordinating return calls. Thank you, The NetSuite…
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NetSuite Support Phones
Today Monday October 15th from 12:51pm PST to 1:41pm PST we experienced some intermittent issues with our phone system and had to reboot one of phone servers as a result. The total affected time was 48 minutes. We apologize for any waits in queue that you may be experiencing as a result.
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Support Busy with the Release
This week and next week will the final stages of our 2007.0 release with the last sets of our customers moving over on the phased release schedule. Today (Monday, Aug 20th) we saw higher call volumes and although we are fully staffed there was one point in the day where we were backlogged. We expect as the week continues…
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Phone System
We are currently experiencing some intermittent issues with our phone system. This problem is actively being worked on. We apologize for any problems you may experience.
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Possible Payflow Pro downtime Thursday night (6/21/07)
Dear PayFlow Customer, PayPal is planning to deploy enhancements to the Payflow Gateway on Thursday June 21, 2007 at 11:00 PM PT to Friday June 22, 2007 at 3:00 AM PT. Our Technology team does not expect any significant customer impact during this period, though some users may experience brief performance slow downs and…
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Field level help will be down on Friday 4/27/2007 from 2:00 PM-4:00 PM PST
Field level help and the Report Component Browser mouse-over help will be down Friday, 4/27/07 from 2-4 PM PDT. If any customer is unable to access FLH after 4 PM PDT on Friday 4/27/2007, please contact NetSuite Customer Support. We apologize for any inconvenience. (Date correction: We changed the down time for Field level…
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Payflow Pro downtime this morning
Payflow Pro sent out this message this morning regarding downtime with their servers this morning: Dear PayFlow Customer, The purpose of this email is to notify you that as of February 19 2007 between 6:25 a.m. to 10:30 a. m. PST, a problem occurred which may have prevented your transactions from being processed. We have…
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NetAnswers Knowledge Base being merged into Online Help (NetSuite Help Center)
Hello Everyone, The NetSuite Technical Publications team and Knowledge Base Manager have met and determined that the best way to present our online technical documentation is in one system (imagine that!). In order to effect this change, we have taken the NetAnswers Knowledge Base offline. In the future, solutions from…