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NetSuite Support Phone Provider Issue
The phone provider for one of our support locations is experiencing a problem serving us inbound calls. They are actively working to resolve this problem and hope to have it resolved soon. Our other locations are still able to take calls. We apologize for any waits in queue that you may be experiencing as a result.
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Attention: NS Payroll Users: Important Reminder on Tennessee Tax Update
As you may be aware, Tennessee has increased their wage base limit from $7000 to $9000 and has applied a temporary additional fee of .6% on some unemployment insurance premium rates. These changes are retroactive to January 1, 2009. As advised by Perquest (PQ), our payroll partner, Premier payroll users should take note of…
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NS Intermittent Performace
Some users might experience problems logging in. We are aware of the concern and this is being actively looked into. Please file a case with Support should you encounter any problems. The following are two alretnative URLS that you can use if you encounter login difficulties; https://system.netsuite.com/pages/login.jsp…
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NetSuite for Outlook 2.0 – Beta Release
As part of the NetSuite 2009.1 release, we are happy to announce NetSuite for Outlook 2.0 beta is now available for download: https://system.netsuite.com/app/external/xml/outlook/outlookDownload.nl Please note you need to use a role that has the Outlook Integration permission. Please contact your NetSuite administrator for…
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Payroll Changes Memo - Misc. Pretax Deduction code disabled effective 01/01/09
Netsuite Payroll previously allowed you to use a deduction type called 'Misc. Pretax Deduction'. This code reduces taxable wages for federal, state, and local income taxes. However, this code doesn’t have a specific law associated with it, and so it is error-prone, resulting in incorrect tax returns and employee Forms W-2.…
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Support Phone Queues Interruption
This morning around 9am we experienced a small interruption in phone queue for approximately 20mins. This was due to the new IVR upgrade in queues that was implemented. The concern was identified and resolved and the new queues are operational and active now.
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Venezuelan currency change from Bolivar to Bolivar Fuerte
The Venezuelan currency will be changing from Bolivars to Bolivar Fuerte on January 1st 2008 (http://www.casatrudel.com/new-bolivar-fuerte.htm). Those customers who use the Bolivar as a transactional currency should take steps to properly account for this change (customers with a Bolivar functional currency have been…
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NetSuite Support Phones
We are currently experiencing some intermittent issues with our phone system. This problem is actively being worked on. We apologize for any problems you may experience.
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January 24 2009 - Support Phone Queues Interruption
Please be advised that our Support Phone Queues are scheduled for Maintenance on Saturday 24 2009 between the 9:30PM and 10:30PM Pacific. During this time our queues will be down and no calls will make it through. Should you have an emergencey case that needs to be filed, please do so online.
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An Important Message Regarding Your Website Domain Names
In May 2008, NetSuite changed network providers to better support the growing customer base. Customers using the recommended CNAME redirects are unaffected by this change. To minimize the impact of the change for customers using A-Record redirects, NetSuite has been redirecting Web sites to the new IP address. However, on…
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Payroll Changes Memo - New Jersey Family Leave Insurance 1-1-09
Please be informed that starting January 1, 2009, employers subject to the laws of New Jersey temporary disability must begin withholding the new Family Leave Insurance tax. Covered employees will pay the Family Leave Insurance up to the $28,900 limit which is the same taxable wage limit for Unemployment/Workforce/and…
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Updates to PHP Toolkit for SuiteTalk (beta)
An updated version of the PHP Toolkit for SuiteTalk (beta) has been published on SuiteSource. Please note the following changes: • updated the directory to include the Generally Available version of the 2008.2 WSDL • fixed issues with the attach/detach operations • fixed the getPricesFromPriceLevel() function to work with…
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Scheduled downtime - enterprise reporting views
There is a scheduled maintenance period that will affect access to NetSuite Enterprise Reporting Views (also known as the "Advanced Analytics" feature.) Maintenance is scheduled for a half hour period on Saturday, August 23, 2008, from 11:15 a.m. to 11:45 a.m. Pacific Time. Please note that this downtime will NOT affect…
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Editing Of Saved Searches
Currently when editing a Saved Search you might receive an unexpected error. Our QA team is currently aware of this concern and is working to resolve. Defect 145662 has been filed for this concern. Should you be encountering similar concerns please contact support to touble shoot and be attached to the defect if related.
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NetSuite Customer Support phone coverage for the Holidays!
Our phone lines will be open Monday, December 31st and will be closed the whole day of (January 1st, 2008). Normal phone support coverage will resume on January 2nd 2008. Happy New Year Everyone! NetSuite Customer Support
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NetSuite Online Case Form Revisions
In order to better triage support cases that are submitted to us, we have made a few small changes to our case form. We have changed problem in the case type dropdown field to defect and added Performance Issue as another possible selection. These changes will allow us to direct your cases to the appropriately skilled team…
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NetSuite Support: Thursday November 5th
NetSuite Support Flash Please note that on Thursday November 5th between the hours of 11:30 am and 1:30pm Eastern Standard Time NetSuite Support will be attending a Department Wide Meeting. We will be able to address emergency cases and calls only during this time. All other cases and calls will be responded to upon our…
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Phishing Alert
Phishing Alert There is currently an industry-wide phishing scheme to capture credentials for a variety of systems. We hope that you'll find the below information helpful in protecting your company against these attacks. Never click URLs embedded in emails or instant messages. This is a common phishing trick, getting…
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NetSuite Google Checkout Integration Update
NetSuite Google Checkout integration feature is going to be available to all US web store customers on Friday, May 29th. Google Checkout offers a fast, convenient checkout process that brings you more customers and simplifies how they buy from you. It enables you to cost effectively process orders and charge credit or…
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Version 2008, Release 1 Coming Soon!
Version 2008.1 is nearly here! As with past upgrades, we will be rolling this release out in several phases. Some of our early Beta access phases are already underway while the rest of the customer-base will have Beta access over the next few months with production upgrades following shortly on the heels of Beta access.…
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NetSuite Support Phones
We are currently experiencing some intermittent issues with our phone system. This problem is actively being worked on. We apologize for any problems you may experience. __________________ Thank you, Luci North
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Status of the Outlook 2007 Integration with NetSuite v11
Just to keep everyone informed on the status of the new OL client. We are working with a third party on this tool. It is taking longer than we had hoped. We are working as fast as possible to get a solid release out the door, but we don't want to push out something that isn't completely ready. We apologize for the delay.…
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NetSuite Performance Update
We are currently experiencing some limited login problems for some customers. The impact is limited to one data base. Our infrastructure team is working on an immediate resolution. We will post more information as it becomes available.
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UK VAT - Documentation now available
The NetSuite Tax Engine allows the change in VAT rate to be made without any software updates, but a few simple configuration changes are required in your NetSuite account. In order to guide you through this process we have provided step-by-step instructions that are now available on the UK customer login page. This also…
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PayPal Live Site Maintenance - Site Availability - August 7th
Please be advised that PayPal has a planned site maintenance on Thursday, August 7th. This maintenance is scheduled to begin at 11 PM PDT and last for approximately one hour. During this time, there will be a PayPal system-wide service interruption. All global PayPal websites and features will be unavailable. Payflow…
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Update to NetSuite Networks
Hello all, NetSuite is beginning to make some Networking changes. As a result of the change some network traffic from NetSuite will begin using new IP addresses. This change should not have any impact on any current applications with the exception of one possible unsupported setup with Payment Processing. If you have…
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NetSuite All Hands Meeting
Hello all, Please note that between the hours of 11am – 2:30pm Eastern Standard Time on Tuesday February 26th NetSuite Support will be attending a Company Wide Meeting. We will be able to address emergency cases and calls only during this time. All other cases and calls will be responded to upon our return. We apologize…
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New NetSuite User Group Moderator
I would like to take a moment to introduce our new NetSuite User Group Moderator, Phillip Weekes. Phillip has worked at NetSuite in customer support for over two years and brings great product knowledge and understanding of the application into this new User Group Moderator role. In the last few weeks you may have already…
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NetSuite Support Phones
Monday 11/5/07 We are currently experiencing some intermittent issues with our phone system. This problem is actively being worked on. We apologize for any problems you may experience. __________________ Thank you, Luci North
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NetSuite Support Phones
Thursday 11/1/2007 We are currently experiencing some intermittent issues with our phone system. This problem is actively being worked on. We apologize for any problems you may experience. __________________ Thank you, Luci North