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Credit Memo Import?

edited Dec 3, 2019 1:13PM in Account Administration

Anyone successfully imported credit memos, including creating the application (to an invoice)?

I'm getting this error:

Unable to find a matching line for sublist apply with key (doc, line)

There is a support article addressing this error, which says that it occurs when either of the following are true:

[INDENT]1. The payments being imported is applied to invoices that are already paid and has a status of Paid in Full. Only open invoices are available for payment.

2. There are no existing open Invoices with the Internal Id or External Id specified in the CSV file.  [/INDENT]

I have however checked the single invoice referenced in the Apply to field, and it's Open, and the internal ID is correct.

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