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Attention: Customers with NetSuite Electronic Bank Payment (EBP) SuiteApp, version 2020.2 QA (ID 315896) must UPDATE (do NOT uninstall) their bundle to the Production version 2022.1 (ID 416781) by December 31, 2022. Note: If users fail to manually update the Electronic Bank Payments SuiteApp within the given time window, this version of the SuiteApp (ID: 315896) will be deprecated and the account will not be updated to Leading version (2022.1) of the Electronic Bank Payments SuiteApp. Please refer to the campaign email sent to impacted customers for more information.
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NetSuite Customer Support Response Times
Please note that we are currently intermittent phone problems with the Support phone lines. This is being looked into but at this time we have no eta for a resolution.
We ask that if your concern is not urgent please file an online cases until this is resolved. Be aware that calling into the queues will result in longer than average hold times.
We appreciate your patience during this period and apologize for any inconvenience this may have caused.