Visibility into Your Services Organization: Do You Measure Up?

Posted by Evan Heby, Services Industry Marketing Lead
We’ve all heard the old adage about the Cobbler’s Children. In my years of working with services organizations, I have come to realize that to some extent, many suffer the plight of the Cobbler's Children: they are so busy working on their clients' problems that they often ignore their own.
We all know what happens when services organizations suffer from a lack of visibility into operations: revenue forecasts are inaccurate; managers don’t know which projects are most profitable; resource utilization lags; and identifying the changes necessary to maximize profits becomes extremely challenging, if not impossible.