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How do you migrate messages from existing NetSuite Instance without HTML formatting?

edited Aug 31, 2020 6:30PM in Ask A Guru 1 comment

Our customer is trying to import existing messages that were attached to their NetSuite case in their existing NetSuite Instance.  Whenever they exported the NetSuite cases out and importing into the new instance all of the HTML formatting is included.  Is there a way to migrate the case messages without the HTML formatting?

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