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Default Round-Robin case assignment

edited Jun 2, 2025 2:23PM in CRM 3 comments

We have not yet used/defined Case Territories but want to.

When implemented someone may have "Inactivated" the Default Round-Robin because we manually assign our cases.

We are interested in utilizing the Round-Robin feature. I am looking for the "default" Round-Robin but cannot find it.

I went to Setup>Support>Case Territories. It is not listed there. I would like to re-activate it, if it was previously inactivated.


Thanks.

(I previously posted this in another related Discussion but when I got out of it I found that Discussion was "Answered" so logging here.

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