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Default Round-Robin case assignment
We have not yet used/defined Case Territories but want to.
When implemented someone may have "Inactivated" the Default Round-Robin because we manually assign our cases.
We are interested in utilizing the Round-Robin feature. I am looking for the "default" Round-Robin but cannot find it.
I went to Setup>Support>Case Territories. It is not listed there. I would like to re-activate it, if it was previously inactivated.
(I previously posted this in another related Discussion but when I got out of it I found that Discussion was "Answered" so logging here.
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