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Attention: Customers with NetSuite Electronic Bank Payment (EBP) SuiteApp, version 2020.2 QA (ID 315896) must UPDATE (do NOT uninstall) their bundle to the Production version 2022.1 (ID 416781) by December 31, 2022. Note: If users fail to manually update the Electronic Bank Payments SuiteApp within the given time window, this version of the SuiteApp (ID: 315896) will be deprecated and the account will not be updated to Leading version (2022.1) of the Electronic Bank Payments SuiteApp. Please refer to the campaign email sent to impacted customers for more information.
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Is it possible to route email from webforms / inbound external email to Netsuite's ticketing system?
I have multiple inbound requests for information sent from various web properties I want to be tracked and managed inside of Netsuite.
Is there a simple way to do this, for example like an email address that I can add to the CC so that the email will also be sent directly to our Netsuite for management?
I want to use some of the built-in CRM / SFA functions but am not familiar with them.