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Is it possible to route email from webforms / inbound external email to Netsuite's ticketing system?

in CRM 6 comments

I have multiple inbound requests for information sent from various web properties I want to be tracked and managed inside of Netsuite.

Is there a simple way to do this, for example like an email address that I can add to the CC so that the email will also be sent directly to our Netsuite for management?

I want to use some of the built-in CRM / SFA functions but am not familiar with them.

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