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Attention: Customers with NetSuite Electronic Bank Payment (EBP) SuiteApp, version 2020.2 QA (ID 315896) must UPDATE (do NOT uninstall) their bundle to the Production version 2022.1 (ID 416781) by December 31, 2022. Note: If users fail to manually update the Electronic Bank Payments SuiteApp within the given time window, this version of the SuiteApp (ID: 315896) will be deprecated and the account will not be updated to Leading version (2022.1) of the Electronic Bank Payments SuiteApp. Please refer to the campaign email sent to impacted customers for more information.
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NSC | Accept Customer Payments > Some Invoices are not showing
When Users go to Transactions > Customers > Accept Customer Payments and selected a Customer, the are scenarios where some of its Invoices are not showing.
To be able to show Invoices on the Accept Customer Payments page, all the following fields selected should have the same values as the Invoice record you are trying to pay:
- Currency
- A/R Account
- Subsidiary
This is a common concern among Users that use multiple A/R Accounts, multi-currency and multi-subsidiary features.
Even if only one of the fields differs from the Invoice record, it will no longer show on the Accept Customer Payments page.
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