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Payment File Administration > Positive Pay > Processed with Errors

edited May 25, 2022 10:19PM in Accounting / ERP

Scenario: Processing Payment File Administration for Positive Pay returns processing errors "EP_00046 Error in retrieving entities [xxx]. Verify that the following entity records are active and set up for electronic payment."


Here are the steps you may take when you encounter the error message:

1. The error identifies the internal ID of the entity in question. Check the Payees that are included on the Payment File Administration and find the Entity that has the Internal ID mentioned in the error message.

2. If its Entity type is Other Name, you may not include it in your Payment File Administration as Check payments for 

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