Discussions
Please note that on Friday, September 19, 2025, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
New ACS Monitor Customer Journey (Mi6) Enablement Links Are Now Available!
ACS Monitor Mi6 New Customer Journey Enablement Pathways are now Available!
As you already know, the New ACS Monitor Customer Journey will be launching soon (December 1, 2022).
Check out and explore your learning pathways below to understand more about this change, including your role as a Primary Consultant, the process and procedures for case management, and the tools you can leverage to perform the tasks.
Log in to Degreed to start your courses (these Enablement Pathways are meant to be completed in order, and may take about 2.5 – 3 hours to complete):
Pathway 1 – NetSuite | ACS – the New ACS Monitor Customer Journey
- Introduction
- Process Flow
2