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ACS Monitor Mi6 - Frequently Asked Questions | December 7, 2022

edited Jun 2, 2025 2:31PM in Social Groups


Hey there!

Welcome to the new Mi6 Methodology! By now, you should have already completed the Welcome Email communication and Knowledge Transfer with the respective AMOs and CS Delivery Teams for your Subscriptions.

Your Welcome Email cases should be closed after sending the email and the calendar invite for proposed Welcome Call. Check out the list below to confirm status of your case.

Mi6: Welcome Email Not Sent

Mi6: Knowledge Transfer Not Completed

Don’t forget to set your case status to “Closed” when you are done. 😊

FREQUENTLY ASKED QUESTIONS

1.  Who is responsible for updating the Engagement Start Date if the customer’s NetSuite Go Live moved to a later date?

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