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Inactivate case based on case title

edited Dec 2, 2019 3:39PM in SuiteCloud / Customization 1 comment

I have been trying to create a workflow that will automatically inactivate a case based on its title (Subject) without success. Here are the rules i have created, can anyone see where i have gone wrong?

Workflow:
Record Type = Case
Release Status = Testing
Event Based = On Create
Trigger Type = After Record Submit
Condition = Visual Builder = Support Case : Title = Auto Close Email

Workflow State (Action):
Type = Set Field Value
Trigger Type = Entry
Field = Inactive
Static Value = Checked


I have tried sending multiple emails but each one comes through without the workflow being triggered.

Any help would be appreciated.

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