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Workflow to record original case owner
We've decided to change the assigned to on escalated cases to show the new owner. However, we like to track the original case owner as well, but not the support queue group that is really the first assigned- I want first owner that is an individal support rep.
I am trying to find a way in workflow to set a new field with the original owner but am not having any luck. I tried to say, write assigned to if NOT <group queue> but it doesnt have the support groups in the list of assigned to.
Anyone else do this and have any insight?
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