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Unable to get email notifications from usergroup netsuite

edited Dec 3, 2019 5:31PM in General 1 comment

Hi,
We had some problems in our dns servers and it caused to flag my email in the bounced email list in NetSuite support.
I created a ticket with NetSuite support and they removed my email from this list.
However, I am still unable to receive any emails from the forum website (usergroup.netsuite.com)
I contacted the admin here and he asked me to do two things -
1. Make sure the email notifications are set to ON in netsuite usergroup profile. It's already enabled.
2. Make sure that the domain *.netsuite.com is whitelisted. We did that as well but still no luck.

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