megaphone
Update your Profile with your Support type to get your Support Type badge.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Stay in the know of how NetSuite can help grow your business with our guides, webinars, and events. Subscribe Here
What Topic Should We Cover Next? Your idea could be our next feature—drop your suggestion now!
No Limits. Just possibilities. Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Discover what's next at SuiteConnect Tour 2026.
Try Intelligent Payment Automation – Fee Free For Your First Month For more information, visit this thread.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.

Discussions

Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 18, 2026, at 8:00 PM Pacific Time, our Case Management System will undergo a scheduled maintenance for approximately 15 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.

Adjusting order causes excess inventory problem in NS

edited Dec 6, 2019 2:42PM in General 14 comments

Scenario....

Drop ship order for x50 brass widgets.

1. drop-ship PO is made for 50 units
2. Order marked packed (fulfillment record is made)
3. customer's card was charged for 50 units.

Customer calls and says "change my order to 20 brass widgets".

steps to adjust...

1. order fulfillment is changed from 50 down to 20
2. quantity on drop-ship PO changed from 50 down to 20 and vendor is notified
3. go to cash sale and click refund (refund for 30 units is generated)
4. go to SO (it now says Picked 20, Packed 20, Fulfilled 0, Invoiced 50, Ordered Qty. 50).  I leave it like that and close that line item (so that it won't ask me to fulfill the extra 30 units that were ordered, but are no longer needed).

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 2 (Apr-Jun 2026)

This Week's Leaders

This Month's Leaders

All Time Leaders