Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 18, 2026, at 8:00 PM Pacific Time, our Case Management System will undergo a scheduled maintenance for approximately 15 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
web orders when customer has credit on file
I will issue a credit on account (in-store credit) with a customer, on purchases returned that had originally been charged to a credit card.
When same customer returns to web site and places new order, how can customer claim their credit balance.
I've been forced to voiding web site sales order, retyping order as invoice and then a posting payment to customers account. by this time I no longer have the CVVC code off the credit card.
And if customer has used a debit card, the total of the new order has been reserved out of their cash, which for some customers makes them think I have charged their account and did not give them credit.
0