Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 18, 2026, at 8:00 PM Pacific Time, our Case Management System will undergo a scheduled maintenance for approximately 15 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
website payments pro - credit card refund issues
If we need to refund a customer and we do it from the refund button in the received return authorization, it ALWAYS gives us a credit card processing error. If we delete the authorization and just do the credit from the refund button at the cash sale ...then it always works.
We use PayPa'sl website payments pro. These are credit card transactions that we are refunding.
Is anyone else having this issue?
-Tom
0