It appears to me that when support is contacted, and the contact issue is determined to be 'by design', there are two current options-1-create (or vote for) an enhancement, or 2)close the case. 

Am I on the right track here?

Maybe I am way out in left field on my own here, but why isn't there a #3?

Anyone please feel free to correct me, but my logic is this:

Definition of enhance as found on Dictionary.com  1. to raise to a higher degree; intensify; magnify: The candelight enhanced her beauty. 
2. to raise the value or price of: Rarity enhances the worth of old coins.