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Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.

How do you contact support online using SuiteAnswers?

edited Dec 6, 2019 2:37PM in General 4 comments

I go to "SuiteAnswers".

I click "Contact Support Online".

It brings up a generic "search box" where I can search the help database.  So, where do I create the new case?  I search "SuiteAnswers" for "report performance issues".  I find a help document that says...

1. Click the Support tab
2. Select Contact Support Online
3. In the What would you like to do? field, select Report a performance problem.

Well, I don't have "Contact Support Online" under my "Support tab".  I do have "support tab->SuiteAnswers->Contact Support Online", but it doesn't have a "What would you like to do" field.  All it has is the generic search form to search the help database.

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