megaphone
SuiteWorld 2026 registration is now open—save $300 Register now
June 10, 2026 | Question of the Week
Update your Profile with your Support type to get your Support Type badge.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Stay in the know of how NetSuite can help grow your business with our guides, webinars, and events. Subscribe Here
What Topic Should We Cover Next? Your idea could be our next feature—drop your suggestion now!
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
What if your ERP could help surface the next step before you go looking for it? Watch here to learn more!

Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Keep an eye out for upcoming NetSuite events, including meetups, workshops, and webinars. These sessions are a great way to connect with peers, learn from experts, and stay current on the latest NetSuite updates and best practices. Registration links are provided in each event.
SuiteWorld | October 25–28, 2026 | Las Vegas Where our community gets ready for what’s next!

SuiteWorld brings thousands of innovators, builders, and leaders together to learn, connect, and shape what’s next. This October, explore how to build a stronger foundation for growth through inspiring keynotes, major product reveals, hands-on sessions, and unforgettable moments—all in one place for our biggest event of the year. Join us

Changinging Merchant - default?

edited Nov 28, 2019 12:10PM in Accounting / ERP 4 comments

We have just changed our CC Processor from Merchant 1 to Merchant 2. We can set the default processor in the Setup/Web site/Set up web site to Merchant 2 for ONLINE orders. However for manual orders it seem that Netsuite will always try to use Merchant 1.

How can I change this?

I cannot make Merchant 1 inactive as we have outstanding fulfilment's authorised on Merchant 1. I want to make Merchant 1 obsolete asap, but if we keep processing new orders via Merchant 1 we will never be able to make merchant 1 obsolete.

Support suggested that we change the customers default CCprocessor in the financial tab - this is not possible in Mass Updates and we have over 30,000 customers. You are not able to manually select the CC Processor in Sales Orders.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 2 (Apr-Jun 2026)

This Week's Leaders

This Month's Leaders

All Time Leaders