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Fulfillment serials not matching serials on Invoices
I am reconciling inventory, and have some major issues here. For example, I have an SO with qty 5 on one line. The fulfillment shows 5 serials being shipped. The invoice lists 5 serials. The sales order was fulfilled, and does not show editing, the invoice was created 2 hours later, never edited, yet only 4 of the 5 serials match on fulfillment vs invoice.
What is going on here?? how can this happen? this was not a special order. We do use auto commit, but have the ability to override commitments. Is the invoice possibly picking up an original commitment serial?
~angela
Angela Bayliss
Jade Global - SW Florida
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