Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 18, 2026, at 8:00 PM Pacific Time, our Case Management System will undergo a scheduled maintenance for approximately 15 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Fulfillment serials not matching serials on Invoices
I am reconciling inventory, and have some major issues here. For example, I have an SO with qty 5 on one line. The fulfillment shows 5 serials being shipped. The invoice lists 5 serials. The sales order was fulfilled, and does not show editing, the invoice was created 2 hours later, never edited, yet only 4 of the 5 serials match on fulfillment vs invoice.
What is going on here?? how can this happen? this was not a special order. We do use auto commit, but have the ability to override commitments. Is the invoice possibly picking up an original commitment serial?
~angela
Angela Bayliss
Jade Global - SW Florida
0