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Procedure for Reporting an Issue

edited Dec 3, 2019 3:25PM in General 12 comments

I would like to formally object to the unnecessary steps that NetSuite requires the Customer to follow when reporting an issue. Your procedure is costing me valuable time that I do not have, and does not add anything to the identification/resolution of the issue.

Here's my objection:
[LIST=1]
[*]I report a bug via phone, which the Support rep is easily able to reproduce on his/her system.
[*]Now the support rep wants to waste my time by establishing a WebEx to see the same bug on my system.[LIST]
[*]This step can take 20-30-45 minutes, or more sometimes.

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