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Message editor does not have WYSIWYG except in IE6

edited Dec 3, 2019 3:25PM in General 9 comments

We are a mixed shop; some IE6 users, some IE7 and a lot of MAC/firefox.

When trying to do an email message only the users that have IE6 see the tool bar and WSYSIG editor.  The others just see a text box.

Anybody know what gives?  Is there some setting we have to activate?

Here is what the user sees in IE6:



And here is what IE7 and Firefox users see:

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