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Account Merge Function Not Working

edited Dec 3, 2019 3:22PM in General 4 comments

Our company is doing some clean up within our chart of accounts and I was going to use the Merge Account function and found it does not work as advertised. 

Here are the steps I have done (Role = Administrator):
1. Click on 'Edit' next to the account that I want to merge into another account.
2.  Click on the 'Merge' button.
3.  Screen displays "Merge From" account on first line, which is the account I selected to edit. The second line displays "Merge Into" and has a drop down box.
4.  Click on the drop down box and it is empty.

I have read the online help and I am making sure that I am only merging like account types.

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