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User Interface Timing Out While Being Used

edited Dec 3, 2019 3:16PM in General 36 comments

We have a problem of Netsuite sometimes timing out while we are actively entering sales transactions.  This was reported in Case Number 644667 and
Defect : 134958 "User Interface Session Timing out"

The last message from support said that since the problem could not reliably reproduced they could not work on fixing it.  Well, I just lost 45 minutes unsaved work entering a long transaction when the system got stuck "Searching" for an item!  I opened a new tab to see if the rest of NetSuite was working and was redirected to the sign in page.  When I signed back in I jumped back to the "Searching" page and it was still "Searching".  Pressing stop in the browser did not stop it.

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