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Shipping calculations seem to be broken

edited Dec 3, 2019 3:08PM in General 2 comments

We had a web order today that looked something like this...

qty.....item
1......Widget A
1......Widget B
1......Widget C

Shipping cost = $20.

We edited the order and removed Widget B and Widget C.  We re-calculated shipping and we got this...

qty.....item
1......Widget A

Shipping cost = $40.

I did some more tests.  The SAME widget (47 lb widget) that gets charged $23.28 for shipping (when entered through the webstore) gets charged close to $40 when entered through the NS back-office!!!!!!!!!!  What is going on with NS?

Any Ideas????  Issues, Issues and more Issues :-(.  Business is tough enough without your software provider working against you!

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